WHY FAIRWAY? Quality Client Partnerships

While all quality agencies have essentially the same software, hardware, skip tracing, telephone and internet capabilities - these are only tools. Fairway is distinguished from other agencies is by the level of commitment to our clients throughout every level of our organization. How does this benefit our clients?

Our approach to client service is to provide you with a "Total Service Package" built around your definition of the ideal agency relationship. We will work continuously with you to refine and enhance every aspect of our relationship, including outstanding communications and reporting. Our goal is to be the most “user-friendly” agency you have ever worked with.

For Fairway, this is a core capability and an essential element of our corporate character that defines who we are as an organization. While our staff are all Fairway employees, they know that they work for you.

Outstanding Consumer Relations: "Positive Collections"

Unlike most agencies, Fairway takes a counseling approach with consumers. Our unique approach is called "Positive Collections," which reduces complaints while increasing revenues. In a spirit of cooperation, we help consumers to consider repayment options. Result? Working together in this cooperative way leads to a dramatic increase in payments coupled with outstanding consumer relations.

Fairway is founded on the principles of honesty and integrity. We are guided by the belief that business must be conducted to the highest levels of professionalism.

The wide array of services we provide to our clients combined with our level of performance, makes us a true value-added resource that you can count on, regardless of your department’s needs – whether ongoing, changing, or one-time projects.

Our Commitment To Superlative Client Service

Recognizing quality of service is just as important as recovery performance; Fairway conducts an in-depth analysis with each and every individual client to explore their specific needs, requirements, and goals. Outstanding consumer relations is of paramount importance to us. It is our job to increase collections while enhancing your image through Quality of Service. Even excellent recovery rate will be undercut and diminished in value if the agency increases its client’s costs through inefficiency and increased administrative burden – whether through consumer complaints, inaccurate reports, or poor client service. Fairway defines a quality partnership by the total value we provide to our clients:

• Outstanding Consumer Relations
• Highly Responsive Communications
• Accurate, Timely Reporting
• Reduced Administrative Burden
• Comprehensive Data Security and Compliance

You will find meeting with our executives to be a refreshing change of pace from conventional collection agencies. No “canned” sales pitches, no assumptions about what is best for you, no unprofessional salespeople interested only in making a sale. We look forward to the opportunity to meet with you to discuss your needs, requirements, goals and preferences; so that our senior management team can develop a specific program that will detail how we would deliver on your definition of the ideal agency relationship.